KPI calculator

Average Handle Time Calculator

Enter your values to calculate Average Handle Time. Use the formula and examples below for Excel, Google Sheets, Power BI, and dashboards.

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Calculate Average Handle Time

Total Handle Time Interactions

Result—

Formula

Total Handle Time / Number of Interactions

Excel formula

=IFERROR(B2/C2,0)

Power BI DAX measure

Average Handle Time =
DIVIDE(
    [Total Handle Time],
    [Interactions]
)

Read the complete Average Handle Time formula guide →