Calculate Customer Effort Score
Result—
Formula
Total Effort Score / Number of ResponsesExcel formula
=IFERROR(B2/C2,0)Power BI DAX measure
Customer Effort Score =
DIVIDE(
[Total Effort Score],
[Number of Responses]
)KPI calculator
Customer Effort Score Calculator
Enter your values to calculate Customer Effort Score. Use the formula and examples below for Excel, Google Sheets, Power BI, and dashboards.
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