Calculate Escalation Rate
Result—
Formula
Escalated Tickets / Total TicketsExcel formula
=IFERROR(B2/C2,0)Power BI DAX measure
Escalation Rate =
DIVIDE(
[Escalated Tickets],
[Total Tickets]
)KPI calculator
Escalation Rate Calculator
Enter your values to calculate Escalation Rate. Use the formula and examples below for Excel, Google Sheets, Power BI, and dashboards.
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