KPI calculator

First Response Time Calculator

Enter your values to calculate First Response Time. Use the formula and examples below for Excel, Google Sheets, Power BI, and dashboards.

Affiliate resources

Ideas for You

Useful learning resources related to this page. As an Amazon Associate, this site may earn from qualifying purchases at no extra cost to you.

First Response Time books Books that help you understand First Response Time and related business metrics more deeply. Explore resources → First Response Time audiobooks Audiobook searches for learning First Response Time while commuting, walking, or working. Explore resources → Customer success resources Excel-focused resources for building KPI trackers and dashboard workflows. Explore resources → Customer experience analytics Practical resources for turning First Response Time into reports, dashboards, and business decisions. Explore resources →

Calculate First Response Time

First Response Time Number Ticket Created Time Number

Result—

Formula

Time of First Response - Ticket Created Time

Excel formula

=B2-C2

Power BI DAX measure

First Response Time =
DATEDIFF([Ticket Created Time], [First Response Time], MINUTE)

Read the complete First Response Time formula guide →