KPI calculator

Refund Rate Calculator

Enter your values to calculate Refund Rate. Use the formula and examples below for Excel, Google Sheets, Power BI, and dashboards.

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Calculate Refund Rate

Refunded Orders Total Orders

Result—

Formula

Refunded Orders / Total Orders

Excel formula

=IFERROR(B2/C2,0)

Power BI DAX measure

Refund Rate =
DIVIDE(
    [Refunded Orders],
    [Total Orders]
)

Read the complete Refund Rate formula guide →