Calculate SLA Compliance Rate
Result—
Formula
Tickets Resolved Within SLA / Total TicketsExcel formula
=IFERROR(B2/C2,0)Power BI DAX measure
SLA Compliance Rate =
DIVIDE(
[Tickets Resolved Within SLA],
[Total Tickets]
)KPI calculator
SLA Compliance Rate Calculator
Enter your values to calculate SLA Compliance Rate. Use the formula and examples below for Excel, Google Sheets, Power BI, and dashboards.
Affiliate resources
Ideas for You
Useful learning resources related to this page. As an Amazon Associate, this site may earn from qualifying purchases at no extra cost to you.
SLA Compliance Rate books
Books that help you understand SLA Compliance Rate and related business metrics more deeply.
Explore resources →
SLA Compliance Rate audiobooks
Audiobook searches for learning SLA Compliance Rate while commuting, walking, or working.
Explore resources →
Customer success resources
Excel-focused resources for building KPI trackers and dashboard workflows.
Explore resources →
Customer experience analytics
Practical resources for turning SLA Compliance Rate into reports, dashboards, and business decisions.
Explore resources →