KPI calculator

Support Cost per Ticket Calculator

Enter your values to calculate Support Cost per Ticket. Use the formula and examples below for Excel, Google Sheets, Power BI, and dashboards.

Affiliate resources

Ideas for You

Useful learning resources related to this page. As an Amazon Associate, this site may earn from qualifying purchases at no extra cost to you.

Support Cost per Ticket books Books that help you understand Support Cost per Ticket and related business metrics more deeply. Explore resources → Support Cost per Ticket audiobooks Audiobook searches for learning Support Cost per Ticket while commuting, walking, or working. Explore resources → Customer success resources Excel-focused resources for building KPI trackers and dashboard workflows. Explore resources → Customer experience analytics Practical resources for turning Support Cost per Ticket into reports, dashboards, and business decisions. Explore resources →

Calculate Support Cost per Ticket

Total Support Cost Number of Tickets

Result—

Formula

Total Support Cost / Number of Tickets

Excel formula

=IFERROR(B2/C2,0)

Power BI DAX measure

Support Cost per Ticket =
DIVIDE(
    [Total Support Cost],
    [Number of Tickets]
)

Read the complete Support Cost per Ticket formula guide →