Calculate Ticket Backlog
Result—
Formula
Open Tickets at End of PeriodExcel formula
=B2Power BI DAX measure
Ticket Backlog =
COUNTROWS(FILTER(Tickets, Tickets[Status] <> "Closed"))KPI calculator
Ticket Backlog Calculator
Enter your values to calculate Ticket Backlog. Use the formula and examples below for Excel, Google Sheets, Power BI, and dashboards.
Affiliate resources
Ideas for You
Useful learning resources related to this page. As an Amazon Associate, this site may earn from qualifying purchases at no extra cost to you.
Ticket Backlog books
Books that help you understand Ticket Backlog and related business metrics more deeply.
Explore resources →
Ticket Backlog audiobooks
Audiobook searches for learning Ticket Backlog while commuting, walking, or working.
Explore resources →
Customer success resources
Excel-focused resources for building KPI trackers and dashboard workflows.
Explore resources →
Customer experience analytics
Practical resources for turning Ticket Backlog into reports, dashboards, and business decisions.
Explore resources →